Returns and Exchanges
We hope you love everything you purchase at our shops or on this website! If necessary, however, returns are happily accepted within 30 days of purchase for exchange or store credit. Please note that returned merchandise must be unworn/unwashed/unused in any way and in original packaging. Gift Certificates, as well as all sale, seasonal, and perishable items are final sale.
If you wish to return something purchased in one of our physical shops, the return must be made in person, with a receipt. Store credit from in-store returns may be used in-store at City Bird or Nest. Please email firstname.lastname@example.org with any questions. If you bought an item in our physical store, it can be returned for exchange or store credit within 30 days of the purchase. Please refer to your receipt for more information on the full return policy for physical store returns or exchanges.
If you’d like to make a return or exchange for a website purchase, you will need to request a return authorization from us before sending back your items. Please email us at email@example.com with a description of the nature of the return and your order number. Shipping is non-refundable. We are only responsible for the cost of shipping on returns and exchanges for incorrect shipment.
Online order returns or exchanges cannot be accepted at any of our physical store locations. After returns are approved, they may be shipped to the following address:
Holiday Returns and Exchanges
To accommodate holiday gift-giving during the extended holiday season, exchanges and returns for regular-priced items purchased between November 25, 2018 and December 24, 2018 will be accepted through January 24, 2019.
Privacy and Security
We value your trust. Any information we collect from you during your visit to this site is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone, for any reason. We employ industry-accepted standards in protecting your personal information during its transmission during a purchases made on this site, which is hosted by industry-leader Shopify. This site utilize SSL technology to protect your sensitive information during its transmission.
For all domestic orders to the continental US under $100, we offer two flat-rate shipping prices. All orders weighing less than 1 lb. ship for $3.18. Any orders weighing greater than 1 lb. ship for $7.95. Additionally, we are happy to offer free shipping on domestic orders of $100 and more. Orders eligible for free shipping must total $100 or more after discounts and promo codes are applied to qualify for free shipping. Shipments are sent via the best available option, either USPS or UPS, based on weight and distance, and will take 2-7 business days, depending on location.
We offer flat-rate shipping to Alaska and Hawaii for $14.95.
Order Confirmation and Tracking
Once your order has been shipped you will receive an order confirmation email with tracking information, if applicable.
For an extra fee, expedited shipping, including overnight shipping, may be possible, on a case-by-case basis. We will do our best to accommodate any request. After your order is placed, just email us at firstname.lastname@example.org. Be sure to include your order number in your message.
Currently, our international shipping is limited to residents of Canada. For residents of Canada, we are happy to offer flat-rate shipping of $15 for all orders under $150, and free standard international shipping to Canada for all orders of $150 or more. All orders will ship via the USPS. International customers are responsible for any import taxes or customs fees accrued, and City Bird is not liable for any delays caused by customs or the international shipping process. While not guaranteed, shipping time to customers in Canada is generally 6-10 business days.